Returns and Refunds Policy

Last updated: July 2026

Thank you for shopping with us. Each item is made to order specifically for you through our production partner, Printful. Please read our returns policy carefully before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 30 days of receiving your order. Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once your claim has been reviewed and approved, we will arrange for a replacement or refund at no additional cost to you.

Lost Packages

If your order appears to have been lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate the shipment and, where appropriate, arrange a replacement or refund.

Returns Due to Change of Mind

As all products are made to order, we do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect size or format selection

  • Accidental orders

  • Buyer’s remorse

Please review product descriptions, dimensions, and framing options carefully before placing your order.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, we may be able to arrange reshipment; however, additional shipping and production charges may apply.

Unclaimed Deliveries

If a delivery is not collected or accepted and is returned to our production partner, reshipment costs will be the responsibility of the customer. Refunds cannot be guaranteed for unclaimed orders.

EU and UK Consumer Rights

Please note that, under applicable UK and EU consumer protection legislation, the right to cancel or return goods does not generally apply to products that are made to a customer's specifications or are clearly personalised. As all items sold through this store are produced individually on demand, returns for change of mind are not accepted except where required by law.

How to Contact Us

If you experience any issues with your order, please contact us at:

maria@mariaaleksanyan.co.uk

Please include your order number and details of the issue so that we can assist you as quickly as possible.